We understand that sometimes plans change or a platform isn't the perfect fit for your current workflow. To ensure transparency and process requests fairly across our entire creator network, That Pitch operates under a strict, automated billing and refund policy.
Before submitting a request, please review our core eligibility criteria below to verify if your account qualifies for a financial return.
Strict Refund Eligibility & Boundaries
Our billing system handles initial subscriptions and recurring account renewals under separate legal parameters:
Initial Signups (14-Day Window): If you are a brand-new member, you are eligible for a "no-questions-asked" refund on your initial subscription payment. The refund request must be formally submitted within 14 calendar days of your original signup date.
Account Renewals (Final Sale): All automatic subscription renewals (whether monthly or annual) are considered final sale. Because active accounts retain continuous distribution access to our 100+ partner music libraries and pitching pipelines, renewals are non-refundable.
Policy Exceptions: Any refund considerations for account renewals outside of standard terms are handled strictly at our corporate discretion. These rare exceptions are only reviewed after a full audit of the account's historical data (such as active library distribution status, downloaded assets, and submission history).
Step-by-Step Request Procedure
If your account meets the eligibility requirements outlined above, you can initiate a formal review by completing the following sequence:
1.Access the Automated Portal:
Navigate directly to our dedicated, secure data submission window to begin your request: [Request a Refund Form].
2.Provide Verification Details:
Fill out the required form fields completely, ensuring you input the exact legal name, billing address, and account email address tied to your primary That Pitch profile.
3.Await Billing Audit and Confirmation:
Our accounts department will audit your profile timeline to verify registration timestamps and active catalog assets. You will receive a formal determination status update via email within 3 to 5 business days.
Crucial Billing System Notes
⚠️ The Cancellation Alternative: If you wish to prevent future automated subscription charges but do not qualify for a retroactive refund under our renewal policy, do not use the refund form. Instead, simply go to your Account Settings → Billing tab and click "Cancel Subscription." This safely halts future charges while keeping your library pitching portals active until the final day of your current billing cycle.
Simple version: Initial signups qualify for a "no-questions-asked" refund if requested within 14 days of joining. All subscription renewals are final sale and non-refundable. To request an eligible refund on a new account, fill out the verified Refund Request Form completely; our billing team will audit your profile and follow up within 3 to 5 business days.