Subscription auto-renewals can sometimes catch you by surprise. However, because our systems immediately provision licensing capabilities, marketplace updates, and library pitching pipelines the moment a charge processes, That Pitch operates under strict corporate billing parameters regarding recurring transactions.
If a renewal has occurred on your account and you wish to request an administrative review, please read our structural guidelines below before submitting a ticket.
Our Renewal Guidelines
To maintain operational integrity and fairness across our global community of music producers, all recurring transactions are governed by the following platform rules:
The 14-Day Guarantee Boundary: Our standard, "no-questions-asked" refund guarantee applies exclusively to initial signup payments when a new creator first joins the platform. This 14-day grace period does not extend to subsequent, automated recurring renewals.
Final Sale Classification: Per our baseline Terms of Service, all automatic recurring renewals (monthly or annual) are considered final sale. Any financial exceptions are rare and are granted at the sole discretion of the accounting department following an audit.
Why Renewals Are Handled This Way: The moment your subscription auto-renews, our network continuously maintains your active data slots across 100+ partner music libraries and keeps your profile cleared for sync pitching eligibility. These administrative pipelines remain active and reserved for your music regardless of your daily dashboard login volume.
Step-by-Step Account Review Process
If you forgot to cancel your membership and believe your situation warrants an exceptional billing review, you must submit an official request through our automated auditing channel:
1.Access the Official Audit Form:
Navigate directly to our centralized billing intake portal: [Request a Refund Here].
2.Submit Profile Data:
Fill out the form completely, providing the exact account email address, legal name, and transaction date associated with the renewal charge.
3.Await Queue Evaluation:
Our account management team reviews incoming billing tickets chronologically during our weekly queue audit. A formal determination and account update will be sent to your email within 3 to 5 business days.
Payment Disputes & Chargebacks
If an account renewal does not meet our exception criteria and a creator initiates an external bank dispute, it introduces severe administrative friction.
⚠️ The Chargeback Policy: By default, That Pitch formally challenges all unverified bank payment disputes and credit card chargebacks by submitting system activity logs to our payment processors. Filing a bank chargeback freezes your account data and significantly delays the auditing process. Submitting an internal form request is always the fastest method to resolve a billing conflict with an actual team member.
How to Prevent Future Charges Completely
If you want to ensure your account is never billed again in the future, do not use the refund request form. Instead, manage your billing cycle directly inside your profile:
Log in to your master dashboard and go to Account Settings.
Navigate to the Billing tab.
Click "Cancel Subscription" and confirm.
Your premium pitching access and distributed catalog slots will remain completely active for the remaining duration of your current paid period, and our payment gateways will automatically stop all future recurring charges.
Simple version: Subscription renewals are final sale because your pitching privileges and music library slots are continuously maintained. Initial 14-day guarantees do not apply to automatic renewals. If you need to request an exceptional case-by-case audit, fill out the official form; to simply halt future charges, click "Cancel Subscription" inside your billing tab.